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Why is my order still in the processing several days after order completion?
If your order is still in the processing stage 48 hours after payment, it may means some items in your order are out of stock. We usually need one week to restock these items.
Delay Shipment of my order
Please verify that your payment is confirmed and none of the items are back ordered or sold out.
Why was my order partially shipped?
The item is out of production or stock for a long while, we may ship the rest to you first. Usually in this case, we will send email to you. Please check your email and let us know you would change to other item or get the refund.
For enquires and follow-up in case of peak period, please contact us by firstname.lastname@example.org
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